In case of claims, kindly provide us with the following:

1.    Property Insurance claims:

  • Report of the accident or damage with police report if any
  • Copy of the insurance policy
  • Report issued by Claims Adjuster based on the scale of the loss (will be appointed by the company)
  • Original invoices for the damaged items
    Any other documents may be requested by the claims department or Claims Adjuster

2.    Marine/ Land/ Air Transportation Insurance Claims:

  • Report on the accident with police report if any, or traffic police report if any in the case of land transport
  • Copy of the policy or the insurance certificates
  • Original shipping policy
  • Original copies of the invoices
  • Short- Landed Certificate issued by the port authorities or the customs authority, or the vessel agent
  • Letter of protest addressed to the parties responsible for the accident and the answers received from them in writing
    Any other documents may be requested by the claims department or Claims Adjuster

3.    Engineering Insurance Claims:

  • Report on the accident or damage report with police report if any.
  • Copy of the insurance policy
  • Report from Claims Adjuster based on the scale of loss (will be appointed by the company)
  • Original invoices of the damaged items together with the supporting documents
  • The substitution value of the affected items
    Any other documents may be requested by the claims department or Claims Adjuster at the company

4.    Vehicles Comprehensive Insurance

  • Original traffic accident report duly signed and stamped with all data (date of accident, names of parties involved in the accident, percentage of responsibility, required amount in writing and figures, name and signature of the investigator, name and signature of traffic police chief) or Najm report
  • Copy of accident sketch (field sketch)
  • Copy of repair permission
  • Copy of valid driving license
  • Valid copy of vehicle  registration
  • Copy of the insurance policy
  • Filling in and signing of “accident report form” together with the detailed explanation of the accident and how it happened by the vehicle driver
  • In case of full or partial convection to the third party, the insured must obtain estimations from repair centers or the Saudi Authority for Accredited Valuers approved by traffic police and provide copies of (driving license, vehicle  registration, insurance certificate) of the third party, if the convicted party of the accident does not have insurance coverage, the following must be mentioned in the traffic’s report (accident under processing) and all the above mentioned documents must be attached
  • If the accidents occur out of the main cities (Riyadh – Jeddah – Dammam) the claim shall be submitted through one of the branches of Najm Company for insurance services
    Receiving of the above mentioned documents shall not be considered as an acceptance, it will be considered only after ensuring that the accident procedures are compliant with the terms and conditions of the insurance policy

5.    Third party Vehicles Insurance

  • Original traffic accident report duly signed and stamped with all data (date of accident, names of parties involved in the accident, percentage of responsibility, required amount in writing and figures, name and signature of the investigator, name and signature of traffic police chief) or Najm report
  • Filling in and signing of “accident report form” (Third Party) together with the detailed explanation of the accident and how it happened by the vehicle driver
  • Copies of (driving license, vehicle registration, insurance certificate) of the insured party
  • Copy of accident sketch (field sketch)
  • Copy of the registration of the damaged vehicle
  • Copy of the ID or the residence permit to the harmed party
  • Original copy of the damaged vehicle’s estimates from approved repair centers or the Saudi Authority for Accredited Valuers
  • Submit photos of the damaged vehicle
  • A copy of the bank account showing the IBAN of the vehicles owner (third party) harmed

6.    Vehicle Theft Incident

  • Original police report on theft incident.
  • Filling in and signing of “incident report form” together with the detailed explanation of the theft incident and how it happened by the insured or user
  • Copies of (vehicle registration and insurance certificate) of the insured party

7.    Vehicles Fire Incident

  • Original report from civil defense.
  • Filling in and signing of “incident report form” together with the detailed explanation of the fire incident and how it happened by the insured or user
  • Copies of vehicle registration, insurance certificate, driving license – if the vehicle was in motion, of the insured party

8.    Vehicle Total Loss

  • Original vehicle registration
  • Waiver letter signed, stamped, and certified by the chamber of commerce
  • Copy of CR for companies/ ID for individuals.
  • Spare key
  • Ban removal of vehicle in TAM system
  • Print from traffic police related to traffic tickets for individuals