Claims Requirements

In case of claims, kindly provide us with the following:

1. Property Insurance claims:

Report of the accident or damage with police report if any
Copy of the insurance policy
Report issued by Claims Adjuster based on the scale of the loss (will be appointed by the company)
Original invoices for the damaged items
Any other documents may be requested by the claims department or Claims Adjuster

2. Marine/ Land/ Air Transportation Insurance Claims:

Report on the accident with police report if any, or traffic police report if any in the case of land transport
Copy of the policy or the insurance certificates
Original shipping policy
Original copies of the invoices
Short- Landed Certificate issued by the port authorities or the customs authority, or the vessel agent
Letter of protest addressed to the parties responsible for the accident and the answers received from them in writing
Any other documents may be requested by the claims department or Claims Adjuster

3. Engineering Insurance Claims:

Report on the accident or damage report with police report if any.
Copy of the insurance policy
Report from Claims Adjuster based on the scale of loss (will be appointed by the company)
Original invoices of the damaged items together with the supporting documents
The substitution value of the affected items
Any other documents may be requested by the claims department or Claims Adjuster at the company

4. Vehicles Comprehensive Insurance

Accident

NAJMIf your insured liability is (75% – 50% -25% – 0% ) Please provide the Following Documents :

Accident Report.
Vehicle Registration Card.
Driver License.
Copy of ID.
- Taqdeer Estimate.
- Or
- Three workshops and Spare Parts Estimates.

Marror

Accident Report.
Accident mockup (krokie)
Vehicle Registration Card.
Driver License.
Copy of ID.

If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

Taqdeer Estimate.
Or
Three workshops and Spare Parts Estimates.

Other

Accident Report.
Accident mockup (krokie)
Vehicle Registration Card.
Driver License.
Copy of ID.

If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

Taqdeer Estimate.
Or
Three workshops and Spare Parts Estimates.

Hit & Run

NAJMI If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

Taqdeer Estimate.
Or
Three workshops and Spare Parts Estimates.

Marror

Accident Report.
Accident mockup (krokie)
Vehicle Registration Card.
Driver License.

If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

Taqdeer Estimate.
Or
Three workshops and Spare Parts Estimates.

Fire

Civil Defense

Civil Defense Report.
Vehicle Registration Card.
Driver License.
Copy of ID.

If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

Taqdeer Estimate.
Or
Three workshops and Spare Parts Estimates.

Theft

Police

Police Report.
Vehicle Registration Card.
Copy of ID
Description of Case.
Police Search updated Letter every 30 days ( the Claims process will be completed after 90 days and the updated letter should be uploaded.

Hail Storm

Marror

Accident Report.
Vehicle Registration Card.
Driver License.
Copy of ID

If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

Taqdeer Estimate.
Or
Three workshops and Spare Parts Estimates.

Civil Defense

Accident Report.
Vehicle Registration Card.
Driver License.
Copy of ID

Wind Shield

NAJMIf your insured liability is 75% , 50% , 25% or 0% Please provide the Following Documents :

Taqdeer Estimate.
Or
Three workshops and Spare Parts Estimates.

Marror

Accident Report.
Accident mockup (krokie)
Vehicle Registration Card.
Driver License.
Copy of ID

I don’t have a Claim Report

Vehicle Registration Card.
Driver License.
Copy of ID

Flood

Marror

Accident Report.
Vehicle Registration Card.
Driver License.
Copy of ID.

Civil Defense

Accident Report.
Vehicle Registration Card.
Driver License.
Copy of ID

I don’t have a Claim Report

Vehicle Registration Card.
Driver License.
Copy of ID

5. Third party Vehicles Insurance

NAJMIf your insured liability is (75% – 50% -25% – 0% ) Please provide the Following Documents :

Accident Report.
Vehicle Registration Card.
Driver License.
Copy of ID
- Taqdeer Estimate.
- Or
- Three workshops and Spare Parts Estimates.
- Copy of the owner Iban official document or the card of the Iban

Marror

Accident Report.
Accident mockup (krokie)
Vehicle Registration Card.
Driver License.
Copy of ID.

If your insured liability is (75% – 50% -25% – 0% ) Please provide the Following Documents :

Taqdeer Estimate.
Or
Three workshops and Spare Parts Estimates.
Or
Copy of the owner Iban official document or the card of the Iban

Other

Accident Report.
Accident mockup (krokie)
Vehicle Registration Card.
Driver License.

If your insured liability is (75% – 50% -25% – 0% ) Please provide the Following Documents :

Taqdeer Estimate.
Or
Three workshops and Spare Parts Estimates.
Or
Copy of the owner Iban official document or the card of the Iban

6. Vehicle Theft Incident

Original police report on theft incident.
Filling in and signing of “incident report form” together with the detailed explanation of the theft incident and how it happened by the insured or user
Copies of (vehicle registration and insurance certificate) of the insured party

7. Vehicles Fire Incident

Original report from civil defense.
Filling in and signing of “incident report form” together with the detailed explanation of the fire incident and how it happened by the insured or user
Copies of vehicle registration, insurance certificate, driving license – if the vehicle was in motion, of the insured party

8. Vehicle Total Loss

Original vehicle registration
Waiver letter signed, stamped, and certified by the chamber of commerce
Copy of CR for companies/ ID for individuals.
Spare key
Ban removal of vehicle in TAM system
Print from traffic police related to traffic tickets for individuals