Claims Requirements

In case of claims, kindly provide us with the following:

1.    Property Insurance claims:

  • Report of the accident or damage with police report if any
  • Copy of the insurance policy
  • Report issued by Claims Adjuster based on the scale of the loss (will be appointed by the company)
  • Original invoices for the damaged items
    Any other documents may be requested by the claims department or Claims Adjuster

2.    Marine/ Land/ Air Transportation Insurance Claims:

  • Report on the accident with police report if any, or traffic police report if any in the case of land transport
  • Copy of the policy or the insurance certificates
  • Original shipping policy
  • Original copies of the invoices
  • Short- Landed Certificate issued by the port authorities or the customs authority, or the vessel agent
  • Letter of protest addressed to the parties responsible for the accident and the answers received from them in writing
    Any other documents may be requested by the claims department or Claims Adjuster

3.    Engineering Insurance Claims:

  • Report on the accident or damage report with police report if any.
  • Copy of the insurance policy
  • Report from Claims Adjuster based on the scale of loss (will be appointed by the company)
  • Original invoices of the damaged items together with the supporting documents
  • The substitution value of the affected items
    Any other documents may be requested by the claims department or Claims Adjuster at the company

4.    Vehicles Comprehensive Insurance

Accident

NAJMIf your insured liability is (75% – 50% -25% – 0% ) Please provide the Following Documents :

  • Accident Report.
  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID.
    • Taqdeer Estimate.
    • Or
    • Three workshops and Spare Parts Estimates.

Marror

  • Accident Report.
  • Accident mockup (krokie)
  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID.

If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

  • Taqdeer Estimate.
  • Or
  • Three workshops and Spare Parts Estimates.

Other

  • Accident Report.
  • Accident mockup (krokie)
  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID.

If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

  • Taqdeer Estimate.
  • Or
  • Three workshops and Spare Parts Estimates.

Hit & Run

NAJMI If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

  • Taqdeer Estimate.
  • Or
  • Three workshops and Spare Parts Estimates.

Marror

  • Accident Report.
  • Accident mockup (krokie)
  • Vehicle Registration Card.
  • Driver License.

If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

  • Taqdeer Estimate.
  • Or
  • Three workshops and Spare Parts Estimates.

Fire

Civil Defense

  • Civil Defense Report.
  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID.

If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

  • Taqdeer Estimate.
  • Or
  • Three workshops and Spare Parts Estimates.

Theft

Police

  • Police Report.
  • Vehicle Registration Card.
  • Copy of ID
  • Description of Case.
  • Police Search updated Letter every 30 days ( the Claims process will be completed after 90 days and the updated letter should be uploaded.

Hail Storm

Marror

  • Accident Report.
  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID

If your insured liability is (75% – 50% -25% – 0% )Please provide the Following Documents :

  • Taqdeer Estimate.
  • Or
  • Three workshops and Spare Parts Estimates.

Civil Defense

  • Accident Report.
  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID

Wind Shield

NAJMIf your insured liability is 75% , 50% , 25% or 0% Please provide the Following Documents :

  • Taqdeer Estimate.
  • Or
  • Three workshops and Spare Parts Estimates.

Marror

  • Accident Report.
  • Accident mockup (krokie)
  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID

I don’t have a Claim Report

  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID

Flood

Marror

  • Accident Report.
  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID.

Civil Defense

  • Accident Report.
  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID

I don’t have a Claim Report

  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID

5.    Third party Vehicles Insurance

NAJMIf your insured liability is (75% – 50% -25% – 0% ) Please provide the Following Documents :

  • Accident Report.
  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID
    • Taqdeer Estimate.
    • Or
    • Three workshops and Spare Parts Estimates.
    • Copy of the owner Iban official document or the card of the Iban

Marror

  • Accident Report.
  • Accident mockup (krokie)
  • Vehicle Registration Card.
  • Driver License.
  • Copy of ID.

If your insured liability is (75% – 50% -25% – 0% ) Please provide the Following Documents :

  • Taqdeer Estimate.
  • Or
  • Three workshops and Spare Parts Estimates.
  • Or
  • Copy of the owner Iban official document or the card of the Iban

Other

  • Accident Report.
  • Accident mockup (krokie)
  • Vehicle Registration Card.
  • Driver License.

If your insured liability is (75% – 50% -25% – 0% ) Please provide the Following Documents :

  • Taqdeer Estimate.
  • Or
  • Three workshops and Spare Parts Estimates.
  • Or
  • Copy of the owner Iban official document or the card of the Iban

6.    Vehicle Theft Incident

  • Original police report on theft incident.
  • Filling in and signing of “incident report form” together with the detailed explanation of the theft incident and how it happened by the insured or user
  • Copies of (vehicle registration and insurance certificate) of the insured party

7.    Vehicles Fire Incident

  • Original report from civil defense.
  • Filling in and signing of “incident report form” together with the detailed explanation of the fire incident and how it happened by the insured or user
  • Copies of vehicle registration, insurance certificate, driving license – if the vehicle was in motion, of the insured party

8.    Vehicle Total Loss

  • Original vehicle registration
  • Waiver letter signed, stamped, and certified by the chamber of commerce
  • Copy of CR for companies/ ID for individuals.
  • Spare key
  • Ban removal of vehicle in TAM system
  • Print from traffic police related to traffic tickets for individuals
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