FAQs

What are the vehicle claims submission channels?
  • Wataniya Insurance website
  • Najm’s website
  • Any branch of Wataniya Insurance Company
  • Any branch of Najm Company
What are the documents required upon the occurrence of any accident to a comprehensively insured vehicle?
  • Valid driver’s license
  • vehicle registration
  • Accident scenes, sketches and vehicle photos
  • Report of an assessment center or an estimate of 3 repair centers and the pricing of spare parts * in the event of the responsibility of the other party
  • IBAN details card

* Note that you will be notified of any additional requirements after a request through one of the channels.

What are the documents required upon the occurrence of an accident of a third party insured vehicle?
  • Vehicle registration
  • Accident report, sketch and photos of the vehicle
  • Report of an assessment center or estimates of 3 repair centers and the pricing of spare parts
  • IBAN details card

*Note: You will be notified of any additional requirements after submitting the claim through one of the official channels

What are the documents required upon the occurrence of theft of motor comprehensive insurance?
  • Vehicle registration
  • Insurance document
  • Theft report from the police detailing the theft of the vehicle
  • A letter from the police stating the status of the vehicle search after 90 days
  • from the date of the notification

*Note: You will be notified of any additional requirements after submitting the claim through one of the official channels.

What is the period for finalizing the settlement of vehicle claim?

15 days from the completion date of the documents

How long is the settlement period for finalizing corporate property claims?

45 Days

What are the requirements for canceling the insurance policy?
  • In the event of cancellation due to vehicle sale
  • Allegiance Contract – Form – IBAN Detail Card
  • In the event of cancellation due to the presence of another document
  • Other Insurance Policy – Form – IBAN Detail Card
  • In the event of cancellation due to considering the vehicle as a total loss
  • Claim Documents – Form – IBAN Detail Card
Is it possible to transfer insurance from one person to another?

Vehicle insurance policy is not transferable, and could be cancelled in the event of:

  • Selling the Vehicle
  • Having another insurance policy
  • Total Loss of the vehicle
What is the mechanism for compensation in the claims of comprehensive insured vehicles?
  • The customer is provided with an entry letter to the vehicle agent or an authorized repair center according to the terms and conditions of the insurance policy
  • The vehicle is provided with repair or considered a total loss after receiving all reports from the repair center under the entry letter
  • In the event of a total loss, the vehicle is towed by the towing operator, then providing the insured with a total loss offer and settling the claim after agreeing to the loss offer.
What is meant by the bearing amount or deduction in vehicle comprehensive policy?

The bearing amount is part of the repair value borne by the insured according to the terms and conditions of the insurance policy.

What types of products does Wataniya have?
  • Motor Insurance, that include:
    • Vehicle and third party liability insurance (comprehensive)
    • Motor trade Insurance Policy (External Perils)
  • Life Insurance
  • General Accidents, that include:
    • Fidelity Guarantee
    • Money Insurance
    • Burglary
    • Glass Breakage Insurance Policy
    • Personal Accident
  • Engineering, that includes:
    • Contractor All Risk
    • Contractors’ Plant & Machinery
    • Electronic Equipment
    • Erection All Risk
    • Machinery Breakdown
    • Deterioration of Stock
  • Marine Vehiclego, that includes:
    • Land Transit (Road Hazards)
    • Marine Cargo
    • Marine Hull
  • Property Insurance, that includes:
    • Property All Risk
    • Fire & Lightning
    • Household Comprehensive
    • Business Interruption
    • Deterioration of Stock
    • Terrorism Risk Insurance
  • Casualty Insurance, that includes:
    • Public Liability
    • Work Injury Compensation
    • Medical Malpractice
  • Travel Insurance
What insurance products are available to individuals?
  • Comprehensive motor insurance
  • Third party vehicle insurance
What are the branches of Wataniya Insurance company?

Head Office (Jeddah) – Central Region (Riyadh) – Eastern Region (Al-Khobar)

What are the communication channels of Wataniya?

The unified number: 920003655.
E-mail: info@wataniya.com.sa

How can I file a complaint?

Via the unified number 920003655 or by e-mail complaints@wataniya.com.sa