FAQs

Wataniya Insurance believes that customer service is the most important ingredient of success in the insurance industry.

  • Wataniya Insurance website
  • Any branch of Wataniya Insurance Company

  • Valid driver’s license
  • vehicle registration
  • Accident scenes, sketches and vehicle photos
  • Report of an assessment center or an estimate of 3 repair centers and the pricing of spare parts * in the event of the responsibility of the other party
  • IBAN details card

* Note that you will be notified of any additional requirements after a request through one of the channels

  • Vehicle registration
  • Accident report, sketch and photos of the vehicle
  • Report of an assessment center or estimates of 3 repair centers and the pricing of spare parts
  • IBAN details card

*Note: You will be notified of any additional requirements after submitting the claim through one of the official channels

  • Vehicle registration
  • Insurance document
  • Theft report from the police detailing the theft of the vehicle
  • A letter from the police stating the status of the vehicle search after 90 days
  • from the date of the notification

*Note: You will be notified of any additional requirements after submitting the claim through one of the official channels.

15 Days form the completion date of the documents.

45 Days

  • In the event of cancellation due to vehicle sale
  • Allegiance Contract – Form – IBAN Detail Card
  • In the event of cancellation due to the presence of another document
  • Other Insurance Policy – Form – IBAN Detail Card
  • In the event of cancellation due to considering the vehicle as a total loss
  • Claim Documents – Form – IBAN Detail Card

Vehicle insurance policy is not transferable, and could be cancelled in the event of:

  • Selling the Vehicle
  • Having another insurance policy
  • Total Loss of the vehicle

  • The customer is provided with an entry letter to the vehicle agent or an authorized repair center according to the terms and conditions of the insurance policy
  • The vehicle is provided with repair or considered a total loss after receiving all reports from the repair center under the entry letter
  • In the event of a total loss, the vehicle is towed by the towing operator, then providing the insured with a total loss offer and settling the claim after agreeing to the loss offer.

Deductible amount: It is part of the repair value incurred by the claimant according to the terms and conditions of the insurance policy
Depreciation rate: the percentage incurred by the claimant of the value of spare parts according to the terms and conditions of the insurance policy

  • Motor Insurance, that include:
    • Vehicle and third party liability insurance (comprehensive)
    • Motor trade Insurance Policy (External Perils)
  • Life Insurance
  • General Accidents, that include:
    • Fidelity Guarantee
    • Money Insurance
    • Burglary
    • Glass Breakage Insurance Policy
    • Personal Accident
  • Engineering, that includes:
    • Contractor All Risk
    • Contractors’ Plant & Machinery
    • Electronic Equipment
    • Erection All Risk
    • Machinery Breakdown
    • Deterioration of Stock
  • Marine Vehiclego, that includes:
    • Land Transit (Road Hazards)
    • Marine Cargo
    • Marine Hull
  • Property Insurance, that includes:
    • Property All Risk
    • Fire & Lightning
    • Household Comprehensive
    • Business Interruption
    • Deterioration of Stock
    • Terrorism Risk Insurance
  • Casualty Insurance, that includes:
    • Public Liability
    • Work Injury Compensation
    • Medical Malpractice
  • Travel Insurance

  • Comprehensive motor insurance
  • Third party vehicle insurance

Head Office (Jeddah) – Central Region (Riyadh) – Eastern Region (Al-Khobar)

The unified number and whatsapp: 920003655.
E-mail: info@wataniya.com.sa

Via the unified number 920003655 or below link

 https://www.wataniya.com.sa/ar/complain-ar/

Via contacting Wataniya team on 920003655 or 8001188855

Customer can add geographical extension on policy to cover accidents out of kingdom before traveling